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Your order will be delivered by NinjaVan and will require a signature upon delivery.
You can locate your tracking number from the delivery confirmation email or by logging into your account. Go to https://www.ninjavan.co/en-sg/tracking and enter your tracking number to see the status of your order delivery. Please allow some time for the NinjaVan website to reflect the status of the order. This could take a few hours after you receive the delivery confirmation email.
If there is a delay, it will be indicated on the carrier's website. In the circumstance that you have not seen a status update of your delivery after a week since receiving the delivery confirmation email, please contact our customer care for further assistance.
For all orders above $100 in value, Triumph will bear the cost of delivery. If your order value is under $100, a shipping fee of $5.00 will apply.
Standard deliveries are made via NinjaVan. You can expect deliveries to arrive within 5 to 7 working days.
Orders are processed on weekdays from Monday to Friday. Upon shipment of your order, you’ll receive a shipment confirmation email.
Packages not collected within 3 attempts of deliveries will be returned to Triumph.
INCORRECT DELIVERY ADDRESS
Once your order has been confirmed it will be sent immediately to our warehouse to be picked, packed and shipped to the delivery address provided at Checkout. If you have provided an incorrect delivery address, please contact customer service immediately.
ANY OTHER ENQUIRES
If you have any other inquiries about your order, please contact customer service by email at firstname.lastname@example.org anytime between 9:00am to 6:00pm, Mondays to Fridays (excluding public holidays).
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